Retail Operations Trainer

Address We?re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you?re challenged, valued and empowered every day. We strive to be the best destination for the industry?s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: Abilene, Texas, United State SCOPE/CONTACTS: Maintain training materials for Tellers and Personal Bankers for all banks. Coordinate and conduct all Teller and Personal Banker training throughout the Bank. Must work very closely with Retail Managers and the FFIN Training Committee to coordinate training activities with new employees in the retail division. MINIMUM QUALIFICATIONS: Must have at least four years retail management experience that includes the retail operations aspect and supervision of tellers and personal bankers. Two years experience delivering/training Tellers and Personal Bankers preferred. Regular travel is required. Incumbent?s home base will be in Abilene, TX. Proficiency in presentation skills and knowledge of setting up AV equipment, conducting distance learning training such as webinars and advanced knowledge of PowerPoint is required. Must be able to handle stress and establish priorities. Must be courteous, able to handle frequent deadlines and interact with people. Professional demeanor, self discipline, initiative, judgment, confidentiality, organizational harmony and sales skills are essential. ESSENTIAL FUNCTIONS: Participates in the facilitation and presentation of the bank?s retail training program and conducts and evaluates various training programs as assigned, with primary emphasis on operational training for retail branch employees, e.g. new Tellers and Personal Bankers. Conducts research, selects appropriate instructional methods, develops presentations and handouts, schedules and conducts sessions and tests both new employees as well as incumbents on a variety of topics including but not limited to: job-specific teller, personal banker and other retail functions, technology, compliance (privacy, harassment, security, financial, etc.), new products, procedures, and services, Jack Henry system, sales and service. Creates or selects and maintains training materials including but not limited to presentations, worksheets, manuals, models, computer tutorials, resource library, and games to reinforce learning. Maintains training acknowledgements, checklists and reports. Provides reports to management upon request. Collaborates with managers to aid in the development and design of on-the-job new hire training curriculum for their specific function. Works closely with management to assist them with training needs. Frequent deadlines exists and work may be subject to changing priorities. Participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures. The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor?s legal duty to furnish information. 41 CFR 60-1.35(c) What Makes Us Unique? You. Since 1890, First Financial has been serving the financial needs of customers in every neighborhood, just like yours. Not just through good times, but during difficult years too. We survived the Great Depression, the collapse of the Texas economy in the 1980s, and the Great Recession. Throughout it all, we remain a place of stability and trust for our customers. While other banks have come and gone, First Financial continues to grow through acquisitions, new branches, and the expansion of our services. It goes without saying, First Financial is not your everyday bank. Our ?One Bank, Multiple Regions? concept combines the best of ?Big Bank? customer benefits with the local decision making and involvement of a community bank. The Company includes multiple banking regions with 79 convenient locations throughout Texas, and we offer convenient banking options with a local, personal touch. And because we?re one bank, you can visit any of our locations and receive the same friendly service. Much of our success comes from the lifelong relationships we?ve built with people just like you. Providing excellent customer service and education is the focus of everything we do. Our customer education includes training to understand how to improve credit, apply for a home loan, and utilize our products and services. Every day we?re here to help you make sound financial decisions. And don?t be surprised if you step through the door and see a familiar face. Many of our employees are leaders in the community. After all, being involved with the community is an important part of who we are. Discover for yourself how at First Financial, it?s You First.

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