Customer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:
? Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
? Assesses customer need for additional products/services
? Assesses customer compliance with physician orders
? Answers questions and provides customer education regarding products/services
? Documents calls in computerized record keeping system
? Enters customer orders in computerized system
? Verifies and updates demographic information such as address and telephone number in computerized records
? Read and analyze documents such as patient orders
? Comprehend pharmacy prescription terminology
? Effectively communicate with coworkers and patients alike
? help with the training of employees
? calculate figures and amounts in reference to frequency and doses dispensed
? apply common sense understanding to carry out oral and written instructions

Education & Experience:
? High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
? Computer entry Required
? Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.

Apply Job!