Bilingual (Spanish) Claims Specialist, Houston, TX

About the position

The Bilingual Claims Specialist at GEICO's Katy, TX office is responsible for assisting Spanish-speaking policyholders during the claims process, particularly in times of accidents. This role involves collecting facts about incidents, investigating claims, and gathering statements from involved parties. The position emphasizes customer service, attention to detail, and the ability to thrive in a fast-paced environment, with opportunities for career growth and salary increases based on performance.

Responsibilities
? Assist Spanish-speaking policyholders during the claims process.
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? Collect facts about accidents and investigate claim details.
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? Gather statements from involved parties.
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? Provide outstanding customer service to foster trust and satisfaction.
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? Utilize solid computer multitasking skills in a high-volume call center environment.

Requirements
? Excellent verbal and written communication skills in English and Spanish.
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? Experience in providing outstanding customer service.
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? Solid computer multitasking skills.
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? Ability to work in a fast-paced, high-volume call center environment.
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? Minimum of high school diploma or equivalent.

Nice-to-haves
? Eagerness to explore new skills and openness to different career paths.

Benefits
? Premier Medical, Dental and Vision Insurance with no waiting period.
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? Paid Vacation, Sick and Parental Leave.
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? 401(k) Plan.
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? Tuition Reimbursement.
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? Paid Training and Licensures.

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