Staff Assistant I, Airport Hub/Gateway

About the position

The Staff Assistant I position at American Airlines is a vital role within the Airport Hubs & Gateway Team, part of the Customer Experience Division. This position is responsible for a variety of office duties that support the operational efficiency of the airport hub, including managing attendance, compliance, payroll coordination, and new hire onboarding. The role requires strong organizational skills and the ability to multitask in a fast-paced environment, ensuring that all administrative functions are executed smoothly to enhance the overall customer experience.

Responsibilities
? Perform a wide variety of office duties including coordinating meeting arrangements, typing, filing, and ensuring telephone coverage.
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? Greet and direct customers, handle mail, and order and distribute office supplies.
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? Reconcile P-card spending and track anniversaries/birthdays.
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? Arrange travel and hotel accommodations for staff.
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? Assist in the preparation of management presentations and special projects as required.
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? Troubleshoot and escalate office technology issues, including telephone and copier machines.
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? Track and ensure employees complete onboarding duties, including system access, locker assignments, and training.
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? Assist in station event planning, coordination, and execution.

Requirements
? High School diploma or GED equivalency.
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? Previous office/clerical experience.
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? Knowledge of MS Office Products including Word, Excel, and PowerPoint.
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? Knowledge of policies, procedures, and corporate structure.
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? Ability to prioritize work, be detail-oriented, and meet deadlines.
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? Ability to perform in a fast-paced environment and handle multiple tasks simultaneously.
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? Self-motivated with strong organizational skills.

Nice-to-haves

Benefits
? Dental insurance
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? Employee assistance program
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? Flexible spending account
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? Health insurance
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? Pet insurance
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? Vision insurance

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