Customer advisor with Norwegian for TV streaming provider

Job Title:

Customer advisor with Norwegian for TV streaming provider

Job Description

Job description:
? Provide assistance via phone, email or chat
? Deliver technical support for the streaming company,
? Address contract and billing inquiries thoroughly and efficiently,
? Handle and process customer complaints with empathy and professionalism,
? Serve B2B and B2C clients on inbound calls as first and second line support,
? Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.

Requirements: ? Service-oriented thinking with focus on customer experience ? Fluency in Norwegian (C1 level), and English written and verbal (B2), ? Administrative and technical knowledge, ? Outstanding communication skills and good listener, ? Minimum 6 months of experience in customer service, ? Willingness to perform soft selling and upselling, ? Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-18:00.

Nice to have:
? Experience with CRM system.

We offer:
? Salary: 10.000,00 PLN gross monthly.
? Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
? Embrace an international and diverse work environment that broadens your horizons.
? Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
? Team-building events to foster a collaborative work environment.
? Team leader support at every stage of cooperation.
? Contract of employment or contract of mandate.

Location:

POL Warsaw - Al. Solidarnosci 171, Building B-3rd Flr

Language Requirements:

English, Norwegian (Required)

Time Type:

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R1591526

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