Guest Services Manager

Welcome to Royal Caribbean Cruises, where we strive to provide exceptional experiences for our guests on board our luxurious ships. As the Guest Services Manager, you will play a pivotal role in creating a positive and memorable journey for our guests from all around the world. We are seeking an enthusiastic and customer-oriented individual to lead our guest services team and ensure the highest level of satisfaction for our guests. If you have a passion for hospitality, strong leadership skills, and a drive for excellence, we would love to have you join our team.

Lead and manage the guest services team to ensure a high level of customer satisfaction and exceptional guest experiences on board our ships.
Develop and implement strategies to enhance the overall guest experience and increase customer loyalty.
Train and coach team members on best practices for providing exceptional customer service.
Monitor and assess guest feedback and take necessary actions to address any issues or concerns.
Collaborate with other departments to ensure seamless coordination and delivery of guest services.
Oversee the daily operations of the guest services department, including scheduling, budget management, and performance evaluations.
Develop and maintain relationships with guests, addressing any requests or concerns in a timely and professional manner.
Maintain a strong understanding of the cruise industry and keep up-to-date with industry trends and best practices.
Develop and implement procedures and protocols for handling guest complaints and resolving issues effectively.
Create and maintain a positive and welcoming atmosphere for guests, representing the company's brand and values at all times.

Royal Caribbean Cruises is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Job!