Choice Hotels - Part-Time Front Desk Agent

About the position

We are seeking a professional, dependable, and reliable Front Desk Agent to join our team at Cambria Austin Downtown. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. This part-time position requires a strong background in hospitality and the ability to handle guest relations effectively. The Front Desk Agent will greet and welcome guests in a friendly and professional manner, ensuring that their experience at the hotel is positive from the moment they arrive. In this role, you will be responsible for checking guests in and out efficiently, answering phone calls, and directing inquiries to the appropriate department. You will assist guests with requests and provide information about hotel services, while also handling guest complaints and resolving issues promptly. Maintaining a tidy and organized front desk area is essential, as is processing payments and maintaining guest accounts. If you are passionate about delivering exceptional guest services and have the required skills, we invite you to apply for this exciting opportunity as a Front Desk Agent. This position offers flexible scheduling with expected hours ranging from 20 to 40 per week, and the pay rate is between $18.00 and $19.00 per hour.

Responsibilities
? Greet and welcome guests in a friendly and professional manner
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? Check guests in and out efficiently
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? Answer phone calls and direct inquiries to the appropriate department
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? Assist guests with requests and provide information about hotel services
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? Handle guest complaints and resolve issues promptly
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? Process payments and maintain guest accounts
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? Maintain a tidy and organized front desk area

Requirements
? Experience with phone systems
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? Strong background in Hospitality
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? Knowledge of resort or hotel operations
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? Excellent customer service skills
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? Proficient in phone etiquette
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? Ability to handle guest relations effectively
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? Familiarity with front desk operations

Nice-to-haves
? Hotel experience: 1 year (Preferred)

Benefits
? 401(k)
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? Dental insurance
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? Health insurance
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? Paid time off
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? Vision insurance

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