Strategic Customer Excellence Specialist

Welcome to BP, a global leader in energy solutions. We are currently seeking a Strategic Customer Excellence Specialist to join our team and play a key role in enhancing our customer experience. As a Strategic Customer Excellence Specialist, you will have the opportunity to collaborate with our diverse team and make a significant impact on our business. We are looking for a passionate individual with exceptional communication, analytical, and problem-solving skills. If you are driven, customer-focused, and eager to make a difference, we encourage you to apply for this exciting opportunity.

Develop and implement strategies to enhance the overall customer experience for BP's energy solutions.
Collaborate with various departments and teams to identify areas for improvement in the customer experience.
Conduct thorough research and analysis to identify customer needs and preferences.
Create and maintain customer service standards and guidelines for the organization.
Monitor and evaluate customer feedback and satisfaction levels, and make recommendations for improvement.
Develop and facilitate training programs for BP employees to ensure a customer-centric approach.
Serve as a point of contact for escalated customer inquiries or complaints, and provide timely and effective resolutions.
Analyze customer data and trends to identify opportunities for upselling and cross-selling.
Stay up-to-date with industry trends and competitors' customer experience strategies.
Collaborate with marketing and sales teams to develop targeted campaigns and initiatives to improve customer retention and acquisition.
Develop and maintain relationships with key customers and stakeholders to ensure their needs are being met.
Monitor and report on key performance indicators related to customer experience.
Participate in strategic planning and decision-making processes to continuously improve customer satisfaction.
Represent BP in customer-facing events, conferences, and meetings.
Continuously seek opportunities to innovate and improve processes to enhance the overall customer experience.

BP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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