IT Maintenance Technician (Brownwood)

About the position

The IT Maintenance Technician position in Brownwood involves essential functions related to the delivery, setup, and maintenance of computer hardware. The technician will be responsible for moving computers, monitors, scanners, printers, and other related hardware from the setup or storage area to the associates' work areas. This includes disassembling old computer hardware and setting up new systems, which requires the installation of printer queues and drivers. After the setup, the technician will log the associate into the new computer and provide a brief explanation of its operation. Additionally, the technician will ensure that old hardware is properly disposed of or stored, and assist with the pickup of miscellaneous personal computer hardware for disposal, moving it to the Buildings and Grounds Department for salvage. The role also includes assisting end users with printer setups and troubleshooting any issues that arise. The technician will be involved in cable and line drops, printing and maintaining barcodes, and performing other related duties as assigned. This position requires a proactive approach to problem-solving and the ability to work efficiently in a fast-paced environment, often at heights using lifts. The technician must also be available for a rotating on-call schedule to address after-hours issues, ensuring that all IT maintenance needs are met promptly and effectively.

Responsibilities
? Deliver and setup computer hardware including moving computers, monitors, scanners, and printers.
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? Disassemble old computer hardware and set up new computer hardware, including installation of printer queues and drivers.
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? Log associates into new computers and provide brief explanations on their operation.
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? Remove old computer hardware for disposal or storage.
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? Pick up miscellaneous personal computer hardware for disposal and move it to the Buildings and Grounds Department.
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? Assist end users with printer setups and troubleshoot printer issues.
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? Assist with cable and line drops.
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? Print and maintain barcodes.
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? Perform other related duties as assigned.

Requirements
? High School diploma or two-year degree in a related area required.
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? 1-2 years previous experience preferred, but candidates with less experience may be considered if they possess strong knowledge of computer hardware.
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? Experience with Microsoft Office is essential.
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? Telephone etiquette and the ability to interface with users and staff is required.
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? Ability to handle a fast-paced work environment.
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? Comfortable working at tall heights, in a lift, several feet in the air.
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? Availability to work a rotating on-call schedule for after-hours issues.

Nice-to-haves

Benefits

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