(USA) Tire & Battery Technician - Automotive FT

About the position

As a Tire & Battery Center Technician at Sam's Club, you will play a vital role in providing safe and efficient service in both the sales and service areas of the department. Your primary goal will be to deliver exceptional service to our members, ensuring that their expectations are met and exceeded. You will work collaboratively with other associates, fostering a team-oriented environment that emphasizes communication and interpersonal skills. This position requires you to be knowledgeable about safety and compliance protocols, tire and battery industry guidelines, and service standards. You will also be responsible for operating equipment, understanding product specifications, and utilizing Point of Sale systems effectively. In this role, you will leverage digital tools to enhance the service experience and drive sales. You will be expected to utilize handheld technology to make immediate business decisions related to services, safety alerts, and new product information. As a Tire & Battery Center Technician, you will also communicate equipment and supply needs to the TBC Lead, maintain accurate inventory, and ensure compliance with safety standards. Your responsibilities will include processing transactions, assisting members with purchasing decisions, and resolving any issues or concerns they may have. Additionally, you will act as a brand ambassador, valuing the member's experience and modeling high-quality service. You will be responsible for training and mentoring new technicians, ensuring that all team members are equipped with the necessary skills and knowledge to succeed. Compliance with company policies and ethical standards is paramount, and you will be expected to adapt to changes and learn from feedback. This position offers competitive pay, performance-based bonuses, and a comprehensive benefits package that supports your health, financial well-being, and personal development.

Responsibilities
? Collaborate with team members to fulfill sales and service requests.
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? Educate other associates on tools, tasks, and resources.
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? Mentor new technicians and develop interpersonal skills for customer service.
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? Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, and service standards.
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? Utilize digital tools to plan for and drive sales and improve service experience.
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? Communicate equipment, tools, and supplies needs to TBC Lead.
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? Track and monitor returns and special orders.
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? Operate cash registers and process transactions.
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? Maintain accurate inventory and compliance standards.
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? Assist members with purchasing decisions and resolve issues.

Requirements
? Valid state-issued driver's license.
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? Must be 18 years of age or older.

Nice-to-haves
? Experience in the auto service industry.
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? Retail experience.

Benefits
? Health benefits including medical, vision, and dental coverage.
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? 401(k) plan and stock purchase options.
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? Company-paid life insurance.
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? Paid time off benefits including PTO, parental leave, and bereavement leave.
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? Short-term and long-term disability coverage.
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? Company discounts.
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? Military Leave Pay.
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? Adoption and surrogacy expense reimbursement.
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? Live Better U education benefit program covering tuition, books, and fees.

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