Service Manager

At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.

Responsibilities
? Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
? Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
? Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
? Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
? Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
? Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customer

Requirements
? Bachelor's degree or equivalent experience
? Prior leadership experience in a service-focused industry; automotive expertise is not required
? Experience leading teams and managing a diverse group of roles and responsibilities
? Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
? Experience running complex processes using Lean or other techniques
? Valid driver's license required

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
? Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
? Family-building, fertility, adoption and surrogacy benefits
? Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
? Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
? Healthcare and Dependent Care Flexible Spending Accounts (FSA)
? LGBTQ+ care concierge services
? 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
? Company paid Basic Life, AD&D, short-term and long-term disability insurance
? Employee Assistance Program
? Sick and Vacation time (Flex time for salary positions), and Paid Holidays
? Back-up childcare and parenting support resources
? Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
? Weight Loss and Tobacco Cessation Programs
? Tesla Babies program
? Commuter benefits
? Employee discounts and perks program

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