Global Command Center Support / SOC

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

Responsible for designing, implementing, maintaining, and troubleshooting an organization's technological infrastructure, including networks, servers, storage systems, and other hardware and software components, ensuring they meet business needs by optimizing performance, security, and availability; key responsibilities include installation, configuration, monitoring, troubleshooting, capacity planning, and collaborating with other IT teams to address issues and implement updates.

This Job can be Performed from anywhere in the US.

Required Technical And Professional Expertise

System administration, network configuration, troubleshooting, performance monitoring, disaster recovery, virtualization, cloud computing, security protocols, project management, documentation, scripting, and proficiency with specific operating systems and hardware.

Key Technical Skills
? Networking technologies: Understanding of network protocols (TCP/IP, UDP), routing, switching, firewalls, VPNs.

Professional Skills
? Troubleshooting: Ability to diagnose and resolve complex technical issues
? Problem-solving: Applying analytical skills to identify root causes of problems
? Communication: Effectively communicating technical information to both technical and non-technical stakeholders
? Documentation: Creating clear and concise technical documentation
? Project management: Planning, executing, and monitoring IT infrastructure projects
? Teamwork: Collaborating with other IT professionals to achieve project goals
? Adaptability: Keeping up with rapidly evolving technologies and industry trends

Specific Areas Of Expertise Depending On The Role
? Network infrastructure specialist: Deep knowledge of network design, routing protocols, and network security.
? Server administration: Expertise in managing server operating systems like Windows Server, Linux, or Unix.
? Virtualization platforms: Experience with technologies like VMware, Hyper-V, or Citrix XenServer.
? Cloud computing platforms: Familiarity with AWS, Azure, or Google Cloud
? Storage management: Knowledge of storage area networks (SAN), network attached storage (NAS), and data backup strategies.
? Security best practices: Understanding of security principles, access controls, encryption, vulnerability management
? System administrator: Expertise in managing server operating systems, patching, and system performance optimization
? Cloud infrastructure specialist: Extensive experience with cloud services, migration strategies, and cloud security
? Database administrator: Knowledge of database management systems (DBMS) like Oracle, SQL Server, or MySQL
? Security infrastructure specialist: Focus on network security, identity management, and threat analysis

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