Security Account Manager

About the position

The Account Manager at Allied Universal is responsible for overseeing the day-to-day operations of a designated security account. This role involves managing a team of security personnel, ensuring high-quality security services, and maintaining strong relationships with clients and employees. The Account Manager is tasked with meeting financial and operational goals while providing exceptional customer service and support.

Responsibilities
? Supervise the day to day security operations of an assigned client site
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? Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
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? Ensure the client site is provided with high quality security services to protect people and property
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? Build, improve and maintain effective relationships with both client and employees
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? Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
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? Ensure all required reporting and contract compliance requirements are met
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? Assure regular communication of issues or program with Client
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? Handle any escalated security issues or emergency situations appropriately
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? Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
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? Develop staff in both technical and professional skills through performance management
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? Assure that employee grievances are heard and resolved and that personnel records are updated and accurate
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? Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
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? Meet all contractual scheduled hours with a minimum of unbilled overtime
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? Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel
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? Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
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? Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
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? Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions
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? Ensure complete customer satisfaction
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? Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management
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? Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Requirements
? Four (4) year degree in Criminal Justice, Business Administration or related field
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? Previous Contract Security, facilities management, military or law enforcement experience
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? At least two (2) years of business management/operations/supervisory experience
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? Ability to develop and grow customer relationships
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? Experience in hiring, developing, motivating and retaining quality staff
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? Outstanding interpersonal and communications skills
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? Ability to work in a team-oriented management environment with the ability to work independently
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? Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
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? Previous payroll, billing and scheduling experience preferred
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? Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Nice-to-haves
? Experience in hiring, developing, motivating and retaining quality staff
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? Previous payroll, billing and scheduling experience preferred

Benefits
? Medical, dental, vision, basic life, AD&D, and disability insurance
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? Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
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? Eight paid holidays annually
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? Five sick days
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? Four personal days
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? Vacation time offered at an accrual rate of 3.08 hours biweekly

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