Night Auditor

Hours: 11 pm to 7 am, Part Time, Sunday and Monday nights and occasional relief for vacations.

Camp Lucy is looking for a Front Desk Agent for their Luxury resort, located in Dripping Springs, TX. We are looking for a personable, friendly team member with a guest-first mentality and a fantastic work ethic. Camp Lucy is nestled on a gorgeous Hill Country Ranch overlooking Onion Creek in Dripping Springs. Home to the premier wedding and special event venues and luxury accommodations

Benefits:
? Company discounts
? Lucrative referral program
? Health benefits for Full-time employees
? Paid Holidays for Full-time employees

Requirements: ? Must work Overnight ? Must have TABC and Food Handlers or willing to obtain one ? Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged. ? Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction. ? Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone. ? Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift. ? Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. ? Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone. ? Assists with the responsibilities and duties of Concierge and Guest Experience Services ? Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service. ? Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary ? Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability) ? Effectively monitors all daily operations in the lodging office for both the staff and the guests ? Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions ? Other duties as assigned

Nestled on 289 acres in the heart of the Texas Hill Country lies Texas Wine Country Resort, Camp Lucy. The property, which began as a premier wedding venue, has since in the last 10 years grown into the area?s favorite full-scale resort.
With 5 state-of-the-art event venues, 41 luxury guest rooms and award-winning restaurant, Tillie?s, it is no secret, there is a lot to love about Camp Lucy!
But what may be less obvious, and where the magic really takes shape, is in the hands of our world-class employees who work together to create the famous Camp Lucy Experience each day.
Though an operation of this size takes a very diverse group of talent, it is pertinent that we all embody the same core values and heart of hospitality which is put on display the moment a guest enters the property.
From execution of the most elaborate weddings to the finer details of a guest?s room service,
there is an expansive team who has quite literally done the heavy lifting to make each guest?s dream a reality.

Pay: $19 / hour

Pay:
? Other

Benefits:
? Health insurance
? Dental insurance
? Vision insurance
? Paid time off

Job Type: parttime

Schedule:
? Night shift

Education: No education required

Work location: On-site

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