Manager, Network Development

About the position

The Sr. Manager of Planning and Delivery will have a critical role in driving improved clinician network delivery and capacity management decision-making processes through the development of robust business tools and data analysis. This role will imbed deeply across numerous departments within Signify Health's Network Operations teams to understand the business, and collaborate and communicate effectively with internal stakeholders, such as Finance, Production, Product, Clinical Operations, Recruiting, Credentialing and Onboarding in all aspects to evaluate capacity, confidently predict forecasts, and make recommendations to senior leadership as to planning and delivery. This role will report to our Sr Dir, Network Operations.

Responsibilities
? Develop, test, and implement forecasts for both reactive and proactive capacity volume, pipeline and stages, lead time, waste / drop-off (shrinkage) and other workforce related metrics based on trends and understood business drivers
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? Evaluate operational trends that impact capacity, such as newly activated capacity, attributes of clinician's providing capacity (i.e. tenure, averages), clinician outliers to capacity averages, etc.
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? Create and maintain capacity planning models for short-term and long-term forecasts
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? Translate customer needs into technical and functional requirements documentation that drive action and provide sound direction to the developers in Product and Data technology
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? Scope, size, and define incoming data projects within existing prioritization infrastructure to streamline the execution of the top priorities while maintaining integrity to delivery of core analytics
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? Own the operational reporting roadmap and maintain constant communication with business stakeholders to ensure program reporting needs are captured, priority changes are properly channeled, and quality within data governance
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? Support the development and refinement of current processes, developing metrics and KPIs, and providing input for workflow enhancement and new process development to improve and close gaps
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? Conduct root cause analyses in a solution-oriented manner where results do not align with expectations and share insights on appropriate corrective action to strengthen business performance
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? Deliver accurate and well-timed reports/dashboards that provide actionable insights
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? Instruct, educate, and present analyses to senior management
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? May manage others under team expansions with company growth, responsible for the coaching and overall leadership of analysts

Requirements
? 5+ years of relevant experience in capacity planning or financial reporting
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? Bachelor's degree in fields of information science, health informatics, statistics, applied mathematics, or related field
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? 3+ years of experience analyzing large datasets to perform cost, utilization and financial analyses and deliver key insights to internal clients
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? Advanced proficiency in Excel required
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? Strong SQL skills preferred (ability to perform complex queries combining tables and subqueries)
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? Experience with Power BI, SQL and Tableau
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? Excellent communication skills and the ability to clearly communicate messages that link business issues, financial results, and strategy
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? Demonstrated ability to effectively analyze and interpret relevant business and resource information and data to support decision-making processes with experience in supporting labor forecasting, budgeting and resource modeling
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? Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture
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? Knowledge of workforce management principles & methodologies
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? Quantitative/qualitative data analysis, data visualization to industry-specific problems
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? Ability to work cross-functionally to communicate with technical and non-technical groups
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? Ability to effectively diagnose potential barriers and propose resolutions that have measurable and positive business impact; ability to think critically
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? Excellent written and verbal communication, professional writing, and presentation skills
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? Experience using data science techniques to collect, analyze, and interpret large data sets
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? Experience gathering requirements and writing in an analytics environment

Nice-to-haves

Benefits
? Affordable medical plan options
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? 401(k) plan (including matching company contributions)
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? Employee stock purchase plan
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? No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
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? Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

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