Associate Branch Manager Forward Hire Concho Permian

About the position

Wells Fargo is seeking a Forward Hire Associate Branch Manager (SAFE) for the National Branch Network as part of the Consumer, Small and Business Banking division. This role is designed to provide a consistent and positive customer and employee experience across a specific geography. As a Forward Hire Associate Branch Manager, you will have the opportunity to increase your experience in leading and managing teams by supporting multiple branch locations in the district. This position is highly visible and critical, offering a great career path within the organization. Throughout your tenure as a Forward Hire Associate Branch Manager, you will be responsible for transitioning into either an Associate Branch Manager or Branch Manager (SAFE) role based on business needs and available opportunities. In these roles, you will lead, manage, and develop a diverse team of high-performing direct or indirect reports, fostering a culture of engagement, commitment, and accountability to business outcomes. Successful Branch Managers are expected to lead a defined customer engagement process, coaching team members to enhance customer experiences and drive business growth while ensuring operational excellence. This includes executing policies and procedures in alignment with applicable regulations and managing the allocation of resources effectively. In this position, you will need to be flexible and adaptable to changing priorities and deadlines while meeting customer needs. You will coach and develop a high-performing team to execute business strategies, achieve results, and drive growth. Additionally, you will resolve tactical issues related to customer and employee experiences, identify opportunities for improving banking convenience for customers, and lead the branch while engaging with stakeholders and internal partners to deliver a customer-centric experience. You will also assist with transactions as needed and serve as a role model for exceptional customer service.

Responsibilities
? Be flexible and adaptable to changing priorities, deadlines and new surroundings while meeting customer's needs.
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? Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business.
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? Resolve tactical issues regarding the customer and employee experience, risk, and growth of the business to meet Branch Network business objectives.
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? Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
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? Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
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? Meet customer needs by assisting with transactions, as needed; serve as a role model by delivering an exceptional customer experience and focusing on building relationships.
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? Responsible for selection, evaluation, and development of staff.

Requirements
? 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
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? 1+ years of leadership experience.

Nice-to-haves
? 4+ years of Banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, and/or education.
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? 2+ years of leadership experience.
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? Leadership experience including coaching, training, developing, inspiring, and building a high performing team where adaptability, collaboration, and accountability to performance are critical to success.
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? Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
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? Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
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? Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers.
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? Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
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? Experience building and maintaining effective relationships with customers, internal partners and within the community.
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? Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention.
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? Ability to interact with integrity and professionalism with customers and employees.
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? Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
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? Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.

Benefits
? Competitive salary
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? Robust benefits package
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? Programs to support work-life balance and well-being
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? Recognition for community investment
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? Opportunities for career growth and development

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