Fulfillment Operations Team Leader

About the position

As a Fulfillment Operations Team Leader at Target, you will play a crucial role in ensuring that our guests receive their orders accurately and efficiently. This position is designed for individuals who are passionate about guest service and operational excellence. You will lead a team that is responsible for picking, prepping, packing, sorting, and shipping products to deliver a seamless experience for our guests. Your leadership will help foster a culture of service, accountability, and continuous improvement within your team. In this role, you will be expected to demonstrate a commitment to guest service by modeling and coaching your team on best practices. You will utilize your knowledge of retail business fundamentals to drive sales growth and support the overall profitability of the store. Your responsibilities will include planning daily and weekly workloads, reviewing fulfillment reports to identify gaps, and creating optimization plans to enhance efficiency. You will also be responsible for onboarding new team members and ensuring they are equipped with the necessary skills to succeed. The Fulfillment Operations Team Leader position is dynamic and requires adaptability, as no two days will be the same. You will work closely with your ETL (Executive Team Leader) to establish clear goals around quality, accuracy, and timeliness, holding your team accountable to these expectations. Additionally, you will be involved in hiring processes, ensuring that your team is guest-centric and aligned with Target's values. Safety and compliance are paramount, and you will lead by example to create a culture that prioritizes these aspects in all operations. Overall, this role is an excellent opportunity for individuals looking to develop their leadership skills in a fast-paced retail environment while making a positive impact on the guest experience.

Responsibilities
? Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
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? Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
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? Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your ETL
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? Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards
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? Review all fulfillment reporting to identify gaps and develop a plan to resolve
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? With direction from your ETL, create intra-day workload optimization plans for your team
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? Be an expert of operations, accuracy, process and efficiency
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? Enable efficient delivery to our guests by leading pickup and ship from store workload
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? Evaluate and recommend candidates for open positions and develop a guest-centric team
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? With ETL guidance, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations
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? Support your ETL in leading team onboarding and learning
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? Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes, with guidance from your ETL
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? Close knowledge and skill gaps through training and experiences
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? Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends)
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? Ensure supplies are ordered timely and stocked
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? If applicable, as a key carrier, follow all safe and secure training and processes
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? Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
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? Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
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? Model a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
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? Address store needs (emergency, regulatory visits, etc.)
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? Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
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? All other duties based on business needs

Requirements
? High school diploma or equivalent
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? Must be at least 18 years of age or older
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? Previous retail experience preferred, but not required
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? Lead and hold others accountable
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? Learn and adapt to current technology needs
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? Work independently and as part of a team
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? Manage workload and prioritize tasks independently
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? Welcoming and helpful attitude
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? Effective communication skills

Nice-to-haves
? Previous experience in a leadership role
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? Familiarity with inventory management systems
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? Ability to analyze data and make informed decisions
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? Experience in a fast-paced retail environment

Benefits
? Comprehensive health benefits including medical, vision, dental, and life insurance
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? 401(k) plan
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? Employee discount
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? Short term and long term disability
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? Paid sick leave
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? Paid national holidays
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? Paid vacation

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