Senior Manager, Client Operations Support, PS DDAT

"

At CVS Health, we?re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation?s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues ? caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Purpose and Summary:

As a key member of the Digital, Data, Analytics and Technology (?DDAT?) team, this role will join a dynamic organization committed to the acceleration of business growth, enhancement of the customer experiences, and enablement of operational efficiencies by powering CVS Health to be a ?digital first, technology forward and data driven? company. The Senior Manager, Business Operations Client Support reports directly to the Executive Director, Client Operations. The Business Operations support manager will support internal team members and existing clients on digital escalation, implementations, digital technology, APIs and configurations.

A successful candidate in this role will work in a cross functional team. This candidate will need to build relationships within the organization to understand needs and deliver results.

Primary Job Duties & Responsibilities: ? Lead and manage the configuration management team, ensuring efficient handling of configuration tasks. ? Assign work to team members via a streamlined approach that aligns with the broader organization?s processes ? Centralize processes within the PS DDAT Client operations team to create seamless, scalable processes. ? Oversee the estimation process, ensuring timely and accurate project estimations. ? Collaborate with cross-functional teams to ensure seamless communication and coordination. ? Provide regular reports on configuration management activities, API, and implementation activities to senior management. ? Ensure compliance with company policies and procedures. ? Function as a Subject Matter Expert (SME) for the account team, providing guidance and support on API, digital and configuration-related matters. Mentor direct reports to all function as SMEs. ? Manage team for ongoing monthly GO Lives and Welcome Season existing client implementations to include configurations, APIs, digital and IT

Education
? Bachelor's degree in Computer Science or a closely related discipline, or an equivalent combination of formal education and experience.
? Master's degree is a plus

Essential Qualifications, Essential Functions & Preferred Qualifications: ? 8-10 years of overall work experience with a concentration in a client support role ? Strong track record of effective communication; Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner ? Customer centric, creative and strategic; prior customer-facing experience is preferred ? Project management experience required ? Strong command of PS DDAT Digital knowledge and ability to educate others on the subject matter ? Ability to navigate complex, multi-stakeholder client environment ? Highly collaborative and communicative collaborator with experience working in fast-paced, multi-functional team environments ? Experience managing change and in developing and maintaining excellent relations with executives, customers, operations, and staff at all levels ? Ability to work independently and efficiently with minimal supervision, with proven analytical and critical thinking skills ? High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities ? Approaches challenges with a sense of urgency, ability to work well under pressure and take direction

Pay Range

The typical pay range for this role is:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company?s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits ? investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
? Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
? No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
? Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

",

Apply Job!