Process Delivery Specilist

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

Claims Examiner/Process Delivery Specialist

Provide prompt and accurate service involving the payment and or research of incontestable death claims. Respond to customer inquiries orally or through written communication.

Process and assure correct settlement of routine death claims up to $500,000.00.

Determine family coverage and issue endorsements accordingly.

Calculate settlement adjustments as necessary.

Handle telephone calls, emails and letter inquiries.

Provide accurate claim and/or policy status, beneficiary information and settlement explanations to claimants, funeral homes and local offices.

Handle special projects as assigned.

Required education
High School Diploma/GED

Preferred education
Associate's Degree/College Diploma

Required technical and professional expertise

Strong analytical and critical thinking skills are needed, good oral and written communication and excellent customer service skills. Will have frequent contact with claimant?s, attorneys, funeral homes, local offices, and other departments answering detailed questions and providing claim information either orally or through written communication.

Strong computer skills including Word and minimum of 40 WPM typing/keying is required. Experience with AGNIS/VFlex, AWD and the claims system preferred.

Requires detailed analysis of a variety of information from various sources including policy provisions, proofs of death, assignments, legal documents, policy status and policy histories.

Ability to use sound judgment and make decisions requiring good understanding of claims practices, procedures and state regulations.

Willingness to participate in education programs offered in house that will enhance skills.

Must be able to work overtime as needed.

Preferred technical and professional experience

Bachelor?s Degree is preferred; a high school education is a minimum requirement or equivalent claims experience in the insurance industry preferred. Requires knowledge of claim procedures, policy contracts and provisions.

ABOUT BUSINESS UNIT

IBM Consulting is IBM?s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients? businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you?ll be able to learn and develop yourself and your career, you?ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM?s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we?re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it?s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role
We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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