Product Manager, Surveys and Insights

"

At CVS Health, we?re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation?s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues ? caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

How will this role have an impact?

The Product Manager will be responsible for managing the transition of our survey platform from Qualtrics to Medallia and oversee its ongoing administration. This role serves as the primary point of contact for internal survey-related requests, ensures proper survey protocols are followed, and supports the standardization and analytics of organizational survey practices. The role also manages engagements with CVS teams, Medallia implementation partners, and internal product teams around the development of new surveys and related dashboards and reporting.

Specific Responsibilities Include:
? Manage the Medallia transition and serve as survey platform administrator
? Lead the migration of surveys, data, and processes from Qualtrics to Medallia, collaborating closely with Medallia implementation partners, internal technical teams, and survey product owners.
? Develop and manage detailed project plans, monitor progress, and ensure milestones are met.
? Manage the Qualtrics and Medallia platforms, including user accounts, role hierarchies, and access permissions.
? Coordinate Jira tickets with data teams for adding new data or setting up event-triggered surveys.
? Monitor and document platform processes and specifications to ensure consistency and efficiency.
? Support survey programing, reporting, and dashboard development
? Program surveys in Qualtrics and Medallia, including adding new questions, updating or enhancing existing setups, and specifying field validation and branching logic to expedite the survey process and maximize engagement and usable responses.
? Test surveys to validate functionality and ensure an optimal user experience.
? Build dashboards within Qualtrics and Medallia to visualize data and insights effectively.
? Survey standardization and support of research requests
? Guide survey requesters on proper protocols for survey approval, development, and implementation.
? Assist in standardizing survey processes, maintaining documentation such as survey codebooks and guidelines.
? Manage survey-related work backlog and engagements with Medallia partners
? Act as the primary liaison between internal teams and Medallia partners to align on project goals, deliverables and timelines
? Ensure consistent and clear communication across all parties, including updates on progress, risks, and decisions
? Review Medallia partner deliverables for accuracy, consistency, and alignment with organizational needs

We are looking for someone with:
? Bachelor?s degree in Business, Marketing, Data Analytics, or a related field (or equivalent experience).
? 4+ years of experience in survey programming, administration, or related roles.
? Proficiency with a survey platform like Qualtrics, Medallia, or Survey Monkey.
? Experience managing complex projects, with strong organizational and critical thinking skills.
? Demonstrated ability to track project progress and maintain focus on deadlines.
? Familiarity with Jira and basic data management practices.
? Strong attention to detail and commitment to high-quality work.

Preferred Skills:
? Experience with platform migrations or system transitions.
? Basic understanding of survey analytics, statistical analysis, and reporting.
? Experience in building data visualizations and dashboards.

About Us:

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members? needs and serving our communities. Living our Heart At Work Behaviors? in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.

Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients? homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits ? investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
? Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
? No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
? Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

",

Apply Job!