Process Management Manager

Posted 2025-04-21
Remote, USA Full-time Immediate Start

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you?ve got deep experience in commercial real estate, skilled trades or technology, or you?re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a detail-oriented and analytical Process Management Manager to join JLL?s growing Delta Air Lines Account. In this role, you?d partner with account stakeholders to solution, plan, implement, and report on cross-functional programs. Working as a member of the Account Services team, you?d leverage your skill set, experience, and creativity to improve operational efficiencies and deliver world-class service to our Client and Account Partners. Core Responsibilities Analyze existing business processes and workflows to identify areas of improvement Develop and implement process management improvement initiatives to enhance efficiencies Collaborate with cross-functional teams to gather requirements and design new processes Create and maintain process documentation, including flowcharts, standard operating procedures, and training materials Conduct mapping and modeling to visualize current and future state processes Partner to deliver on annual key performance indicator commitments Provide training and support on an as-needed basis Participate in continuous improvement projects and account transitions Assist in the selection and implementation of process management tools and technologies Qualifications & Required Skills The ideal candidate will be an experienced and skilled individual, demonstrating the following: Strong organizational acumen, and ability to demonstrate command of project management methods and terminology Bachelor?s degree or equivalent experience in business, financial, economics, engineering or related disciplines Three or more years of experience in a similar role Prior use of systems and tools used to program manage Demonstrated ability to successfully solution, manage, and report progress of cross-functional multi-faceted programs Strong Microsoft application skills Excellent oral and written communication and presentation skills. Strong understanding of process management concepts with the ability to explain them to others. Present sound judgment, initiative, resourcefulness, grit, and the flexibility to operate independently in a fast-paced environment Demonstrate a well-established commitment to continuous learning and innovation Willing and able to work at the stakeholder?s pace, using agile working methodology that enables an iterative approach to project delivery Open to being integrated alongside existing team members, sharing their knowledge with, and learning from, other team members and subject matter experts on the account and across the JLL community Be customer service oriented with client contact when necessary Offer a strong analytical skillset with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans Ability to think strategically, adopt a shared vision, and embrace change as an opportunity. Set and maintain stakeholder expectations Certification in Lean, Six Sigma, or other process improvement methodologies is a plus Location: On-site ?Atlanta, GA If this job description resonates with you, we encourage you to apply, even if you don?t meet all the requirements. We?re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL?s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (?JLL?) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process ? including the online application and/or overall selection process ? you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500? company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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