Assistant Store Manager - Service

Welcome to Big Lots, where we believe in providing our customers with exceptional service and an enjoyable shopping experience. We are currently seeking a highly motivated and experienced individual to join our team as an Assistant Store Manager - Service. As the Assistant Store Manager, you will be responsible for overseeing the service department and ensuring that our customers receive top-notch assistance. If you are passionate about customer service and have a strong background in retail management, we encourage you to apply for this exciting opportunity. Join our team and be a part of a growing company that values teamwork, dedication, and exceptional service.

Oversee the service department and ensure that all customer interactions are handled with exceptional service.
Train and develop service department staff to provide top-notch customer assistance.
Monitor and maintain inventory levels for service department products and supplies.
Handle customer complaints and resolve issues in a timely and professional manner.
Collaborate with the Store Manager to create and implement strategies for improving customer service and increasing sales.
Maintain a clean and organized service department that reflects the values and brand of Big Lots.
Create and implement employee schedules to ensure adequate coverage for the service department.
Monitor and track service department performance, including sales, returns, and customer satisfaction.
Conduct regular meetings with service department staff to communicate expectations, provide feedback, and address any concerns.
Ensure compliance with company policies and procedures, including safety regulations and customer service standards.
Assist in hiring and training new service department employees.
Collaborate with other Assistant Store Managers and the Store Manager to create a positive and cohesive work environment.
Stay up-to-date on industry trends and developments related to customer service and retail management.
Represent Big Lots in a professional and positive manner at all times.
Other duties as assigned by the Store Manager.

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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