Call Center Representative

Urgently hiring for a contracted role with a well known hospital in Laguna Hills, CA!

$23-$24/HR for a Hospital Call Center

8 week contract with high possibly of extension

Description

Scheduling?call center Laguna Beach

Monday through Friday, 9:15 ? 5:45. No weekends.
? Must haves: Medical preferable, with terminology,
? Dealing with patients and provide great customer service and patient care?empathetic, nice, thick skin.
? Averaging 400-500 calls a day?Mon Tues Wed is crazy. They will train for a week or two, before turned on their own.
? Team averages 85-90 calls per person per day?inbound and outbound. Superstars do 120 but not expected.
? 75 calls a day is the metric.
? Environment?95% of staff remote?one person full-time in Laguna?she?s quiet, sweet, and what they need is someone that convey good personality on the phone.
? Someone that is bubbly, can speak clearly and have empathy but be concise and convey they are taking things seriously and doing their best to make sure they get scheduled as soon as possible.
? Always get calls for departments that aren?t theirs---they will show how to transfer or give a number to that department.
? Have calls for people with bad moods.

Additional Skills & Qualifications

Minimum of 2 years in a healthcare system.

EMR experience

Microsoft Office experience

experience with administrative duties

#westpriority25

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

? Medical, dental & vision
? Critical Illness, Accident, and Hospital
? 401(k) Retirement Plan ? Pre-tax and Roth post-tax contributions available
? Life Insurance (Voluntary Life & AD&D for the employee and dependents)
? Short and long-term disability
? Health Spending Account (HSA)
? Transportation benefits
? Employee Assistance Program
? Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Laguna Hills,CA.

Application Deadline

This position is anticipated to close on Mar 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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