Customer Service - Shopify

Our Decor Market team is a group of diverse and innovative individuals inspired by a love and passion for design. We bring together our individual and unique styles to create a lifestyle brand that will inspire beautiful decorating in any space. Our collaboration is fundamentally rooted in a love for aesthetics, beauty in simplicity, and the importance of balance in order to share with you the feeling of being at home.

Founded in late 2015, Decor Market is an online retail shop based in New York designed to provide all things essential for your home at incredible rates. We are based in the United States and only ship within the continental United Sates. We believe in keeping the home shopping experience as simple and hassle-free as possible, which is why we are an online company. We carry the latest trends, top styles, and unbeatable prices. In just a few clicks you can be on your way to filling your home with beautifully curated pieces. We are committed to offering our customers a destination for finding everything they need to express their personal style in decorating, entertaining and gifting. With our large line of signature products, top vendors, and unmatched customer service, Decor Market aims to create the best online shopping experience.

Position Summary:

We are looking for a motivated and hardworking individual to join our innovative and passionate team. A day in this position would consist of fulfilling all morning tasks and customer inquiries from off hours. Updating information via in our database. Discussing any issues or ideas with fellow team members. Weekly meetings with vendors to discuss new product launches. Answering customer calls, chats and emails throughout business hours. Processing new orders and following up on any unresolved issues. Assisting with returns or damaged items. Staying up to date with competitors.

Responsibilities:

? Responding promptly to customer inquiries

? Help customers with complaints and questions, give customers information about products and services, take orders, and process returns

? Communicating to customers through various channels

? Acknowledging and resolving customer complaints

? Updating data such as inventory, dates, tracking, and new product information

? Website maintenance

Qualifications:

? Bachelor?s Degree of Equivalent preferred

? Shopify background preferred.

? Excellent Customer Service, organizational, and communication skills.

? Friendly, outgoing personality, able to work with a team, clients, or individually.

? Proficient in Microsoft Office (specifically Microsoft Excel), Google Suite

? Strong written and verbal communication skills.

Compensation:

? $25.00/ hour

? 401k (with 2% match),

? Medical, vision, dental, Insurance

? Considerable paid holiday, vacation and sick time

? Generous Employee Discount

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Referral program
? Vision insurance

Shift:
? 8 hour shift

Work Location: In person

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