Customer Service Rep-Call Center

Position Overview

Ultimate Staffing is actively seeking an experienced Customer Service Representative for a busy call center located on the Costa Mesa/Irvine borderline in California. The ideal candidate will be a dedicated professional with a strong background in customer service and call center environments, capable of handling a high volume of inbound calls. This position is 100% onsite and provides an opportunity to work in a dynamic and fast-paced setting.
Responsibilities
? Responding to inbound calls, managing 80-100 calls per day with efficiency and professionalism.
? Performing accurate data entry to maintain customer records and information.
? Providing bilingual support in Spanish to assist a diverse customer base.
? Ensuring all interactions align with company standards and customer service protocols.
? Collaborating with team members to support smooth call center operations.
? Addressing customer inquiries and concerns with a positive and helpful attitude.
Qualifications
? Recent work experience in a call center or office environment is required.
? Fluency in both English and Spanish is essential.
? Strong communication skills and the ability to handle a high volume of calls.
? Proficient in data entry with attention to detail.
? Ability to work effectively as part of a team and independently.
Required Work Hours

Monday through Friday, 1st shift.
Benefits

The role offers a competitive hourly pay rate ranging from $21 to $23, dependent on experience and skills.
Additional Details

This is a fantastic opportunity for a motivated individual seeking to advance their career in customer service within a supportive and professional environment. Candidates interested in this position should be prepared to work onsite in the Costa Mesa/Irvine area.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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