Customer Support Specialist

About the position

Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we leverage our global scale and local presence to support our communities, clients, and the environment effectively. As a Customer Service Representative, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns. In this position, you will connect with customers through multiple channels, including phone, email, chat, and social media, to resolve their inquiries. You will be responsible for calmly attempting to de-escalate any issues that arise and escalating interactions when necessary. Your role will also involve tracking all call-related information for auditing and reporting purposes, providing feedback on call issues, and upselling products or services when required. This position is based onsite at our Port St. Lucie, FL location, and candidates must reside within a 30-mile radius of this site. At Teleperformance, we believe in a balanced approach that combines high-tech solutions with high-touch customer service. We are committed to creating an environment where employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day. We are dedicated to fostering a culture of inclusion and diversity, ensuring that everyone feels welcome and valued. As you grow in this role, you will discover that your potential can take you anywhere you want to go within the company, just like our Chief Client Officer, who started her career as an agent and advanced to the pinnacle of the organization.

Responsibilities
? Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
,
? Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
,
? Calmly attempt to resolve and de-escalate any issues that arise.
,
? Escalate interactions when necessary and appropriate.
,
? Respond to requests for assistance and/or possible processing payments.
,
? Track all call-related information for auditing and reporting purposes.
,
? Provide feedback on call issues.
,
? Upsell products or services if required.

Requirements
? 6 months of customer service experience preferred.
,
? Must be over 18 years of age.
,
? Ability to type at least 25 words per minute.
,
? High School Graduate or GED required.
,
? Comfort with desktop computer systems.
,
? Proven oral and written communication skills.
,
? Logical problem-solving skills.
,
? Ability to navigate Windows operating systems.
,
? Strong organization and work prioritization skills.
,
? 1 year of call center inbound call work required.

Nice-to-haves

Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs

Apply Job!