Pet Specialist

Job Description

JOB SUMMARY

PetSmart's Pet Specialist is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness and maintenance, inventory management, and pet safety standards as well as the direct care of pets within our store.

ESSENTIAL RESPONSIBILITIES:

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
? Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register and online.
? Greets pet parents and answers their questions throughout the store.
? Completes multiple inventory management processes including adjustments, out-of-dates, and truck receiving and processing.
? Faces, fills, and recovers products to meet sales floor standards.
? Receives live pet and fish deliveries.
? Responsible for setting planograms related to in-store resets and monthly planner.
? Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience.
? Maintains total store cleanliness standards.
? Supports the store with weekly price changes and monthly promotional pricing.
? Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
? May support the onboarding and training of new hires.
? Accountable for the pet healthcare of store owned pets, which includes feeding, watering and cleaning all pet habitats (bird, reptile, small animal, cricket, and fish aquariums).
? Completes the pet adoption process.
? Recommends, informs, and sells merchandise and services.
? Administers store owned pet medications as directed by veterinarian.
? Ensures a safe environment for our associates, pets, and pet parents.
? Responsible for following process and taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
? Assists and works in various areas throughout the store (including services) as required. Other duties may be assigned.
? Participates in our culture of Belonging and Recognition.
? Follows all Company Policies and Procedures.

QUALIFICATIONS
? 1-2 years of retail experience in a customer-focused environment.
? Strong written and verbal communication skills.
? Ability to react under pressure and maintain composure.
? Flexibility in schedule, able to work evenings, weekends, and holidays as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
? Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
? While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Exact base rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

Pay Details
$13.07 - 20.82
Pay Rate Type
Hourly

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