Senior Associate - Customer Team - Mount Sinai Solutions

Description

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation and Top 20 national ranking for both care quality and research/education. Our health system has ~50,000 employees working together to provide care for millions of patients each year.

Mount Sinai Solutions (MSS) is a unique business unit within Mount Sinai dedicated to serving Commercially insured patients, whether through direct contracting with employers and unions, or via partnerships with companies that serve them. We currently serve over 450,000 patients in the New York area, via 35+ customers and 10+ partners, and a wide range of products ranging from virtual navigation services to specialty care products to worksite health centers.

We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:

? Are comfortable ?playing up? and ?playing down? as needed to accomplish business objectives
? Work productively amidst ambiguity
? Thrive in fast-paced work environments
? Seek to improve the status quo

The Senior Associate - Customer Team will play a key role in driving the growth and success of Mount Sinai Solution's direct customer relationships while supporting new growth opportunities through direct-to-union, employer, and/or partner sales or account management. The Senior Associate will serve as the customer?s advocate, ensuring we meet their needs while aligning Mount Sinai Solution?s offerings to deliver superior outcomes and enhanced market share.

This position provides a unique opportunity to manage and grow high revenue accounts, contribute to sales strategy and operations, and shape go-to-market initiatives. Additionally, the Senior Associate will provide valuable feedback to product development and strategic operations, representing the voice of the customer. The role is highly visible, offering significant opportunities to engage with senior leadership within the Mount Sinai Health System and key stakeholders across the healthcare industry.

Responsibilities

Strategic Account Management
? Lead the growth and optimization of medium to jumbo accounts, working with large employers,union groups, and/or partners
? Effectively manage and support the day-to-day needs across a portfolio of customers in order to elevate the member?s care experience and earn the trust of our customers
? Develop, present and execute across strategic growth initiatives, ensuring alignment with customer goals and Mount Sinai?s objectives
? Collaborate across functional teams including Analytics, Product and Operations, to exceed customer expectations and anticipate future needs.
? Serve as a key liaison across Mount Sinai to ensure a seamless experience for our customer and their members

Account Sales
? Provide critical inputs to Mount Sinai?s go-to-market strategy
? Develop sales resources, deliver pitches, and guide prospects from initial engagement through contracting and implementation to support sales operations
? Cultivate and support channel partnerships to expand the sales pipeline and manage existing prospects through the sales funnel

Other duties as required

Qualifications

Education and Experience
? Bachelor?s Degree required
? Minimum of three years of professional experience; Four to seven years of experience in related work preferred
? Experience with leading management consulting firm(s), benefits consulting firm(s), and/or payer(s) a plus
? Proven experience in strategic account management, business development, or sales, ideally within the healthcare industry is a plus
? Demonstrated success managing high-revenue accounts and driving growth through innovative strategies is a plus
? Familiarity with employer-sponsored health plans, Union Health Funds, or similar healthcare customer segments is a plus
? Experience in a fast paced, corporate environment

Additional Skills and Qualities
? Expertise in using Microsoft PowerPoint in developing presentations
? Strong communication and presentation skills
? Self-motivated team player
? Passion for health care as evidenced by academic or personal pursuits and professional experience

Non-Bargaining Unit, M1V - MSS Specialty Care Direct - MSH, Mount Sinai Hospital

Employer Description

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai?s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time ? discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients? medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report?s ?Best Children?s Hospitals? ranks Mount Sinai Kravis Children's Hospital among the country?s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek?s ?The World?s Best Smart Hospitals? ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $106108 - $159161 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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