Service Advisor at BMW of Sarasota

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:
? Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
? 401(k) with company match
? Professional work environment, with job training and advancement opportunities
? Paid Time Off
? Tenure Bonuses
? Employee discount programs
? Referral programs

RESPONSIBILITIES: ? Greets all customers promptly; provides timely professional service. ? Departs from traditional ways of doing things to ensure customer satisfaction and loyalty. ? Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate. ? Estimates cost and completion time/settles customer accounts. ? Communicates with customer about status of work. ? Coordinates activities to ensure repair work is fixed right the first time and completed on time. ? Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility. ? Meets or exceeds goals for add-on sales. ? Meets or exceeds OEM Customer Satisfaction Index expectations ? Delivers the right car in perfect condition every time. ? Identifies repeat customers/first time customer and treats them accordingly. ? Contacts customers to remind them of service appointments and/or when scheduled maintenance is due. ? Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry. ? Documents repair order changes. ? Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy. ? Promptly addresses and resolves customer viewpoint and service follow-up issues. ? see hiring manager for details

EOE/DFWP

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