TELLER {20 Hours} Canarsie

About the position

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Responsibilities
? Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
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? Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
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? Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
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? Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
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? Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
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? Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs
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? Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
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? Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
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? Ensures compliance when completing operational activities in accordance with company guidelines and regulations
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? Verifies customers' identities by following customer authentication policies & procedures
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? Balances cash drawers, ATMs, and Teller Cash Dispensers as necessary
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? Adheres to safe deposit box procedures/operations and guidelines
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? Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
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? Accountable for ensuring confidential customer information is securely stored throughout the day
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? Understands the importance of and follows dual control
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? Follows all security and audit measures to minimize potential loss
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? Utilizes bank tools and processes to detect, address and prevent fraud
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? Expected to complete all required in-classroom training and on-line training by established due dates

Requirements
? High school diploma or GED
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? 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
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? Ability to work during operating hours to include weekends, evenings, holidays as scheduled
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? Demonstrated Customer Service skills preferred
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? Strong organizational skills
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? Detail-oriented
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? Ability to function in a fast-paced and changing environment
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? Excellent communication skills with ability to be concise, clear and consistent

Nice-to-haves

Benefits
? Base salary and variable compensation/incentive awards
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? Health and well-being benefits
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? Savings and retirement programs
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? Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
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? Banking benefits and discounts
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? Career development
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? Reward and recognition

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