Teller I

Description

Summary: Responsible for providing an exceptional customer service experience and contribute to improving the financial wellness of our customers.

Essential Functions
? Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue deposit receipts.
? Cash checks: verify endorsement, receive proper identification, and ensure validity.
? Accept loan payments: verify payment amount and issue receipts.
? Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions.
? Issue personal money orders and cashier?s checks.
? Examine checks deposited and determine proper funds availability based on regulation requirements.
? Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
? Responsible for checking night depository bags and recording proper information on the financial institution?s forms.
? Ensure bank is in compliance with federal banking regulations including, but not limited to; Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, GrammLeach-Bliley Act, the Federal Reserve?s ?lettered? regulations, and Teller roles and responsibilities relating to each act.
? Knowledge and understanding of all Bank products and services.
? Ensure teller station is properly supplied.
? Answer phones and respond to emails
? Must be individually driven and motivated to work as a team to achieve branch goals.
? Must be able to communicate effectively with customers during difficult situations
? Follow all bank policies and procedures.
? Greet and assist customers.
? Balance teller drawer on a consistent basis.
? Performs other duties as assigned.

Requirements

Education and Experience
? Graduation from high school or equivalent GED
? Cash handling experience is preferred
? Excellent communication skills both verbal and written
? Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
? Excellent computer and keyboard skills.
? Good organizational skills.

Other
? Must be neatly dressed and well groomed.
? Required to complete all compliance and e-learning courses by due date.
? Must adhere to all bank policies and procedures.

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