Online Chat Representative

Overview
We are seeking a dedicated and enthusiastic Online Chat Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through online chat platforms. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience while promoting our products and services.

Responsibilities
? Engage with customers via online chat to provide timely and accurate responses to inquiries.
? Analyze customer needs and offer appropriate solutions or escalate issues when necessary.
? Maintain detailed records of customer interactions and transactions through data entry.
? Handle cash transactions accurately and efficiently when required.
? Collaborate with team members to improve service delivery and customer satisfaction.
? Provide feedback on common customer concerns to help enhance product offerings.
? Participate in training sessions to stay updated on product knowledge and customer service techniques.

Qualifications
? Previous experience in a call center or customer service environment is preferred.
? Strong computer skills with the ability to navigate multiple software applications simultaneously.
? Bilingual or multilingual abilities are a plus, enhancing communication with diverse customer bases.
? Excellent analytical skills to assess customer needs effectively.
? Proficient in data entry with attention to detail for accurate record-keeping.
? Experience in sales is beneficial for upselling products during interactions.
? Ability to manage outbound calling when necessary for follow-ups or promotions.

Join us as an Online Chat Representative and contribute to creating memorable experiences for our customers while developing your skills in a dynamic environment.

Job Type: Full-time

Pay: $20.91 - $25.19 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance

Shift:
? Evening shift
? Morning shift

Work Location: Remote

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