Service Advocate - Ops

Description:
? Is your passion helping others?
? Are you a dynamic communicator?
? A team player?
? Do you thrive in a fast-paced environment?
? The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues.
? Help the Medicare population learn about and complete important health screenings and activities.
? Interact with members telephonically to inspire healthy behaviors.
? Give every member a clear understanding of their benefits for specific screenings and medications.
? Assist with important health services, medications, and resources to improve Star health outcomes.
? Inbound and outbound calls to members and providers.
? Work through barriers to good health.
? Deliver best member experience through empathetic conversations.
? Provide important education to members to help them make good health decisions.
? Accurately document conversations in the member?s health record.

Requirements: ? Professional communication skills. ? Strong active listening and interpersonal skills. ? High computer literacy, including ability to troubleshoot issues. ? Proficiency with Windows and web-based applications. ? Reliable high-speed internet connection (at least 50mbps). ? Suitable remote workspace. ? Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted). ? Bilingual or multilingual candidates heavily preferred. ? Experience with HEDIS screening measures. ? Experience with behavior change. ? 2+ years? experience with call center or outreach involving members/consumers. ? 3+ years? experience in a healthcare setting. ? Medical certification (certified nursing assistant, medical assistant, etc.).

Benefits:
? Affordable medical plan options,
? 401(k) plan (including matching company contributions),
? Employee stock purchase plan.
? No-cost programs including wellness screenings,
? Tobacco cessation and weight management programs,
? Confidential counseling and financial coaching.
? Paid time off,
? Flexible work schedules,
? Family leave,
? Dependent care resources,
? Colleague assistance programs,
? Tuition assistance,
? Retiree medical access.

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