Customer Service Rep (100% Remote)
About the position
The Customer Service Representative at StartCap is a remote position focused on providing exceptional support to clients seeking funding options for their startups and small businesses. The role emphasizes problem-solving, effective communication, and collaboration with various departments to ensure a seamless customer experience. The representative will assist clients with loan applications, gather feedback for service improvement, and guide new customers through their onboarding process.
Responsibilities
Provide exceptional customer support via phone, email, and chat to ensure clients understand their funding options and application processes.
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Troubleshoot and resolve customer issues efficiently with a positive and empathetic approach.
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Assist clients with their loan applications and help them navigate resources, explaining product benefits clearly.
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Gather customer feedback and relay it to the team for service and product improvement.
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Collaborate with other departments, including funding specialists and tech support, to ensure seamless service for customers.
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Guide new customers through their initial setup, ensuring they feel confident and supported.
Requirements
1-2 years of experience in customer service or related roles, although training is available for the right candidate.
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Strong written and verbal communication skills.
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Familiarity with business finance, start-up funding, or lending processes is a plus, but training can be provided.
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Ability to work independently and as part of a team.
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Tech-savvy with familiarity in CRM systems, live chat software, and basic office tools.
Nice-to-haves
Experience in business finance or lending processes.
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Ability to handle stressful situations with empathy and patience.
Benefits
Flexible work environment allowing remote work.
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Growth opportunities as the company expands.
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Supportive team culture focused on mutual assistance and customer service.
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