Patient Coordinator Part-time (Remote/Non-Clinical) AccessNurse
NOW HIRING REMOTE PATIENT COORDINATORS
Part-time opportunities available (20-25 hrs)
Hiring for afternoons, evenings, and weekends (*some weekends and holidays are required)
This is not a temporary position! Come grow with us!
Are you seeking a remote position? And are you able to provide a HIPAA-compliant workspace?
Are you looking to start a new career with a reputable health care company?
Look no further than AccessNurse, a TeamHealth Company!
Currently hiring for a paid remote* class that begins April 23rd, 2025! (*Over Zoom, 100% attendance is required for the entire training period)
April 28 - May 2 M-F 9a-5p eastern
May 5 - May 9 M-F 11a-7p eastern
Continue reading for a description of the position, information about pay, and information about the requirements for the remote workspace.
Why Join AccessNurse?
Join a growing company who is making a difference in healthcare
Work from home with company-provided equipment
Competitive pay and incentives
401(k) plan program (discretionary matching funds available) for all employees
Career Growth Opportunities
$500 Employee Referral Bonus with no cap
About Us & the Role
AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this non-clinical, medical support role.
The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient's needs prior to the patient speaking with a nurse.
AccessNurse has an enjoyable and supportive work environment with the resources you need for success. Come start your new career with us!
Pay & Other Things to Consider:
Base pay is $17.00 per hour
Additional incentives/shift differentials include:
An additional $1 per hour is paid when on the clock 3pm-11pm eastern Monday through Thursday
An additional weekend differential of $3 per hour is paid from Friday at 3pm eastern through Monday at 7am eastern
An additional $1 per hour is paid for Spanish Speaking staff (testing required)
Must be able to pass a pre-employment test and have a successful background check and reference check*(references are verified)
Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
Must be able to meet home internet and phone requirements (see below)
Job Requirements: High School Diploma or GED required. Associates Degree preferred 1+ years of customer service experience required 1-2 years of healthcare experience desired Inbound call center experience preferred Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred Ability to type a minimum of 25 wpm Excellent organizational and computer skills and ability to multi-task while speaking with patients Excellent listening and comprehension skills to determine key information by patient Professional, courteous telephone voice Dependable, reliable and trustworthy Ability to defuse conversations and escalate if necessary Ability to handle confidential information; HIPAA experience is a plus. Detail Oriented Accurately process and document information ensuring data integrity Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate Flexibility with scheduling Ability to receive feedback on job performance Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously Must be able to provide a HIPAA-compliant workspace during training and your regular shifts Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)
Remote Workstation Requirements
Internet
A reliable high speed internet connection is required for this position.
Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
You must hardwire your internet from your modem or Ethernet jack to your work computer.
WiFi is not acceptable and disrupts the connection to our servers.
The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload
Test your home internet speeds here
Please verify this information with your internet provider
Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.
Telephone
A reliable telephone line is required for this position, at the employees expense: this must be a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
Your phone line must be directly connected from your workstation to your phone jack or modem (depending on your phone line setup).
Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours.
Call waiting
Call forwarding
Voicemail
Workstation
Allow enough space to provide room for 2 (two) 27 computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
Arrange your workstation where you can hardwire to your internet and phone line.
Your workstation must be located in a room where there is a door with a lock.
HIPAA compliant and protects PHI
Prevents disruptions during work hours
Physical and Environmental Demands
Job performed in a well-lit, modern office setting
Occasional lifting (20 pounds or less)
Visual and Auditory acuity
Manual and finger dexterity
Occasional stress
Occasional pushing, pulling, carrying, lifting, bending, and reaching
Frequent work on a PC/Computer
Prolonged telephone work and prolonged sitting
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Job Snapshot
Employee Type
Part-Time
Location
Columbia, SC (Remote)
Job Type
Customer Service
Experience
Not Specified
Date Posted
04/03/2025
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