Virtual Receptionist - Temporary (Mental Health/Medical Office)

About the position The Temporary Virtual Receptionist at Upstream Mental Health will provide essential administrative support during a short-term period while primary staff are on vacation. This role is crucial for maintaining smooth operations in a telehealth environment, requiring excellent communication skills and a client-focused approach. Responsibilities • Answer incoming office calls. , • Assist clients with real-time tech issues during telehealth appointments. , • Schedule/Reschedule appointments using our practice management system, Simple Practice. , • Address time-sensitive administrative tasks and manage client concerns promptly. , • Communicate with clinicians and supervisors regarding time-sensitive issues. Requirements • Prior administrative or receptionist experience, specifically in a therapy or medical practice. , • Comfortable using technology and troubleshooting minor tech issues. , • Excellent verbal and written communication skills. , • Ability to maintain confidentiality and professionalism in a mental health setting. , • Familiarity with Simple Practice or similar electronic health record (EHR) systems. , • Familiarity with Google Workspace/Google Suite. , • Ability to empathically interact with diverse client populations. Nice-to-haves Benefits • Remote work opportunity , • Flexible working hours within standard business hours Apply Job!