Lead Pharm PA/Appeals Technician - National Remote

About the position

The position involves leading a team of Pharmacy Technicians in a telecommuting environment, focusing on improving health outcomes through effective communication and adherence to procedures. The role requires managing team performance, providing feedback, and ensuring staff are informed of updates and procedures. The individual will also assist with complex technical cases and maintain production expectations while contributing to workflow improvements.

Responsibilities
• Review team stats/adherence and provide feedback on individual and team progress.
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• Ensure open communication with team members for consistency and success.
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• Apply knowledge/skills to complex activities and remain available to staff for questions.
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• Inform staff of all procedures and updates, including training and refreshers.
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• Make recommendations on efficiencies and improvements to existing workflows.
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• Assist with various duties/projects as assigned by the supervisor.
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• Monitor tech's OOA CCR and address ancillary tasks close to SLA for techs.
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• Work in production, maintaining a production expectation of 50% of the shift.
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• Assist regional or other personnel via SharePoint requests or email.
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• Take escalated and/or supervisor calls for complex tech cases.

Requirements
• High School Diploma/GED (or higher).
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• Current and unrestricted Pharmacy Technician State license OR National Certification OR ability to obtain prior to date of hire.
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• 4+ years of experience as a Pharmacy Technician.
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• 1+ years of Prior Authorization Pharmacy experience.
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• Ability to work 8-hour shifts between 9:00am - 10:00pm CST from Monday - Friday.

Nice-to-haves
• Experience leading personnel towards exceptional performance results.
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• Understanding of call center performance metrics and measurements.
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• Solid communication skills, both written and oral.
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• Ability to hold team accountable and follow through on tasks.
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• Strong time management and attention to detail.

Benefits
• Paid Time Off which accrues with the first pay period plus 8 Paid Holidays.
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• Medical Plan options with Health Spending Account or Health Saving account.
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• Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage.
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• 401(k) Savings Plan, Employee Stock Purchase Plan.
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• Education Reimbursement, Employee Discounts, Employee Assistance Program.
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• Employee Referral Bonus Program, Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

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