Back to Jobs

Technical Customer Care Specialist - Night Shift - Remote

Remote, USA Full-time Posted 2025-05-22

Description:
• Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.

Requirements: • Passion for exceptional customer support by going above customer expectations and delighting them. • Advanced written English proficiency for effective communication. • Adaptability to work flexible hours. • Professionalism and composure with stressed or upset customers. • Strong interpersonal skills and a passion for helping others. • Minimum of 1-year work experience, preferably in IT. • Bonus skills: Proficiency in HTML and CSS is a plus. • Experience in customer-centric roles is advantageous. • Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.

Benefits:
• Opportunity to work remotely from the comfort of your own space.
• Provision of necessary equipment for remote work.
• Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
• Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
• Opportunities for professional growth as we continue to expand.
• Gain valuable insight into the software development process.
• Supplemental health insurance coverage.

Apply Job!

 

Similar Jobs

Technical Customer Care Specialist – Night Shift – Remote

Remote, USA Full-time

Remote Part Time Data Entry Clerk - No Experience

Remote, USA Full-time

Immediate Start Entry-Level Game Tester – No Experience Necessary

Remote, USA Full-time

Entry-Level Technical Support Representative – Immediate Start, No Experience

Remote, USA Full-time

Call Center Support Coordinator - Remote - Part Time

Remote, USA Full-time

Customer Engagement Assistant (Immediate Start / No Experience Needed)

Remote, USA Full-time

[Fully Remote] Amazon Looking To Fill 250 Work-From-Home Jobs

Remote, USA Full-time

customer Service ( Remote work , No Vaccination Required)

Remote, USA Full-time

English AI Writer - Part Time Work From Home

Remote, USA Full-time

Work at Home Data Entry Agent – Typing/Entry Level

Remote, USA Full-time

Travel Planning Assistant (Remote)

Remote, USA Full-time

Single Sign On Security Engineer (Ping Identity) - Remote

Remote, USA Full-time

Pet / Dog Bather / Groomer

Remote, USA Full-time

Benefits Verification Representative - Buffalo Grove, IL - Remote

Remote, USA Full-time

Employee Relations, Investigator (IC)

Remote, USA Full-time

?? Summer 2025 Fellowship(remote): Elevating the Next Leaders in Music & Tech ????

Remote, USA Full-time

Urgently Need ABA Behavior Therapist / Behavior Technician- Experienced- Bonus Incentives Available in Bethel, NC

Remote, USA Full-time

Virtual Executive Assistant to work under our Business Management Firm (not exclusive)

Remote, USA Full-time

Digital Content Coordinator - Filtering Focus (Remote)

Remote, USA Full-time

(USA) Software Engineer III

Remote, USA Full-time