Back to Jobs

Remote Full time and Part time Call Center Agent

Remote, USA Full-time Posted 2025-05-22

Customer Service Agent – Remote

Job Type: Full Time and Part-time – Work from Home

Hours: Open availability M-F 8A-8P EST

Salary: $15.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Summary:

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
At least 1 year of previous high-volume call center experience
Experience working with an automatic dialer
Must be computer literate
Pleasant phone demeanor
Experience in both Inbound and Outbound environments
Other requirements may vary as determined by management.
Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry. At least one year of previous high-volume call center experience

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.

Apply Job!

 

Similar Jobs

American Express Virtual Assistant ( Work At Home )

Remote, USA Full-time

Apple Careers – Apple Customer Service Work From Home

Remote, USA Full-time

Executive Assistant & Project Manager for Real Estate/Airbnb Company

Remote, USA Full-time

Customer Service Representative / General Call Center - Remote

Remote, USA Full-time

PAS Bed Placement Coordinator - 32 Hours Evening Shift

Remote, USA Full-time

Apple Remote Jobs.inc ( Apple Remote Jobs USA )

Remote, USA Full-time

YouTube Careers Remote | Help Creators Manage Digital Engagement

Remote, USA Full-time

Sr Digital Product Ops Manager - GenAI(Remote Or Hybrid)

Remote, USA Full-time

Walmart Work From Home Jobs (Online Support, Assistant, Calling…

Remote, USA Full-time

Fedex Job(Data Entry| Entry Level| No Experience) Hiring Now

Remote, USA Full-time

Entry level Java programmer with Spring/entry level data scientist

Remote, USA Full-time

Craftsman - Scaffold

Remote, USA Full-time

Product Director - Remote | Labor (Hotel Effectiveness)

Remote, USA Full-time

Apple Support Specialist

Remote, USA Full-time

[Entry Level/No Experience] Amazon Data Entry Jobs No Experience

Remote, USA Full-time

Remote School Psychologist- New York (Full Time)

Remote, USA Full-time

Engineers At American Express ( Remote )

Remote, USA Full-time

Provider Success Associate | Spring Health | $32 – $40 | Remote (US)

Remote, USA Full-time

Hybrid Seasonal: General Merchandise, Inbound (Stocking) (T2485)

Remote, USA Full-time

Psychics & Tarot Readers Work at Home - Daily or Weekly Pay Openings

Remote, USA Full-time