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Remote Call Center Representative

Remote, USA Full-time Posted 2025-05-22
    Description:
  • Serve as the first point of contact for employees seeking assistance with their benefits.
  • Provide exceptional customer service, answer benefit-related inquiries, and resolve any issues to ensure our employees fully understand and maximize their benefits.
  • Answer incoming calls and respond to benefit-related inquiries from employees and providers.
  • Provide detailed information on health, dental, vision, retirement, and other benefit plans.
  • Assist employees with enrollment, claims, and benefits-related issues.
  • Conduct thorough research to resolve complex benefit questions and issues.
  • Educate employees on benefit options and processes.
  • Document all interactions and maintain accurate records in the system.
  • Collaborate with other departments to address and resolve employee concerns.
  • Stay up to date with changes in benefit plans, policies, and procedures.
  • Participate in training sessions to enhance product knowledge and customer service skills.
    Requirements:
  • High school diploma or equivalent; associate degree or higher preferred.
  • Previous customer service experience, preferably in a call center or benefits-related role.
  • Strong communication skills, both verbal and written.
  • Ability to handle confidential information with discretion.
  • Excellent problem-solving and analytical skills.
  • Proficient in using computer systems and navigating multiple software applications.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and as part of a team.
    Benefits:
  • Generous benefits package upon conversion.
  • Insurance coverage is available during the contract period.

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