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Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Remote, USA Full-time Posted 2025-05-22
    Description:
  • Supervise a team of Scheduling Operations Associates during weekend shifts.
  • Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
  • Monitor team performance, coach SOAs, and ensure adherence to quality standards.
  • Handle escalations from clients and caregivers.
  • Support caregivers and agencies in filling shifts on short notice.
  • Utilize multiple software systems to track cases and communicate effectively.
  • Prepare handoff reports for end-of-shift transitions.
    Requirements:
  • Experience supervising a customer service team and monitoring performance trends.
  • Experience working in a high-volume environment.
  • Proactive problem solver and able to handle difficult situations or customers as they arise.
  • Extensive customer service experience - Be friendly, positive and solutions-oriented.
  • Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures).
  • Ability to navigate multiple technology platforms simultaneously.
  • Effective communication skills with clients, patients, caregivers and families.
  • Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus.
  • 5+ years of customer service experience preferred.
  • Fluency in Spanish is a plus.

Benefits:

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