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Customer Care Agent - Part-Time Flex Schedule

Remote, USA Full-time Posted 2025-05-22
    Description:
  • Provide exceptional support to prospective and current students
  • Address student inquiries, troubleshoot issues, and guide students through program enrollment and completion
  • Act as the first point of contact for students
  • Monitor student progress and engagement
  • Assist students with platform navigation and technical troubleshooting
  • Maintain accurate records of student interactions and progress
  • Assist in the planning and execution of virtual student events and engagement initiatives
  • Identify and escalate complex student concerns as needed
    Requirements:
  • 3-7+ years of experience in customer service, student support, or sales, preferably in an education or wellness-related field
  • Strong communication skills with the ability to build rapport and provide outstanding customer care
  • Experience working with CRM systems (Salesforce preferred) and customer support tools (Zendesk, live chat, email support)
  • Ability to multitask, prioritize responsibilities, and remain adaptable in a fast-paced environment
  • A passion for health, wellness, and education is a plus
  • Bilingual in Spanish is a plus
    Benefits:
  • Sick days, accrued based on hours worked
  • 401K plan with employer contribution of up to 4%
  • Free access to our educational offerings
  • Weekly virtual wellness sessions, which have included virtual yoga and meditation classes
  • A variety of seasonal health and wellness perks

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