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Customer Services Representative (Remote Job Part-time and Full-time) Work Frome Home

Remote, USA Full-time Posted 2025-05-22

We are seeking a highly skilled and motivated Remote Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers via phone, email, and chat. This is a remote opportunity, allowing you to work from the comfort of your own home.

Duties and Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information about our products and services
  • Handle customer complaints and concerns with empathy and understanding
  • Upsell and cross-sell products and services when opportunities arise
  • Document customer interactions and maintain accurate records
  • Meet or exceed monthly performance metrics and targets

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of experience in customer service, preferably in a call center or remote setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Reliable internet connection and quiet workspace

Desired Skills

  • Experience with customer relationship management (CRM) software
  • Knowledge of customer service metrics and key performance indicators (KPIs)
  • Ability to work independently and as part of a remote team
  • Strong typing and data entry skills
  • Familiarity with cloud-based technology and software

What We Offer

  • Competitive hourly rate
  • Flexible scheduling options, including part-time and full-time arrangements
  • Opportunities for professional growth and development
  • Comprehensive training program
  • Remote work environment with the flexibility to work from home

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