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Customer Support Specialist - Voice and Chat

Remote, USA Full-time Posted 2025-05-22
    Description:
  • Responding to inquiries and complaints from customers via voice calls and/or chat
  • Providing prompt, courteous, and professional service to all clients
  • Troubleshooting technical issues and escalating complex problems to the appropriate department
  • Maintaining accurate records of all client interactions and transactions
  • Collaborating with the customer support team to ensure timely and efficient issue resolution
  • Identifying opportunities to improve the customer experience and communicating these to the team
    Requirements:
  • Native Speaker level proficiency in Filipino and English
  • Bachelor's degree in a related field (e.g. business, marketing, communication)
  • 2+ years of experience in a customer support role
  • Excellent communication skills, both written and verbal
  • Ability to work under pressure in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Experience using customer support software (e.g. Gorgias, etc.)
    Benefits:
  • Independent Contractor Agreement
  • Quarterly Performance Bonus
  • Monthly Performance Bonus
  • Health Insurance Reimbursement
  • WFH Upgrade Allowance
  • 15 Days Paid Time-Off
  • 6 Company-Wide Holidays
  • 6 Country Holidays
  • 100% Fully Remote

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