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Bilingual Sales Retention Specialist, Spanish

Remote, USA Full-time Posted 2025-05-22
    Description:
  • Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
  • Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
  • Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
  • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs
  • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
  • Remain organized and efficient in a fast-paced environment
  • Consistently achieve/exceed monthly goals
  • Work with both English and Spanish speaking customers
    Requirements:
  • Bachelor's Degree or 3+ years of relevant client facing experience
  • Written and verbal fluency in communicating with Spanish speaking customers
  • Technically proficient with computers and information systems
  • Strong communication (verbal and written)
  • Excel with problem solving and troubleshooting
  • Experience in account management, sales, advertising, or small business (preferred)
  • Love for local businesses and understand their importance in local economies
  • Excellent time management and organizational skills with the ability to track and complete numerous details
  • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • Ability to strike a balance between consulting and supporting as needed
  • Willingness to receive and implement feedback
  • Ability to embrace a fast paced and always-changing environment
    Benefits:
  • Full medical, vision, and dental
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
  • 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan

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