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Customer Service Representative (Email & Chat Support ? America Time Zone)

Remote, USA Full-time Posted 2025-05-22

We are looking for a reliable and proactive Customer Service Representative to assist our customers via email and live chat. The ideal candidate must be available to work during U.S. business hours and ensure all inquiries are responded to within 24 hours.

Key Responsibilities:

Respond to customer inquiries via email and/or live chat in a timely, friendly, and professional manner

Ensure all messages are answered within 24 hours

Provide accurate information regarding products, orders, shipping, and returns

Handle order issues including cancellations, exchanges, and refunds

Work with the internal team to resolve issues and improve customer experience

Maintain organized records of all customer interactions

Ensure a consistently positive and helpful customer service experience

Requirements:

Experience in customer support, preferably in an e-commerce setting

Excellent written communication skills in English

Familiarity with tools such as Shopify, Gorgias, Zendesk, Freshdesk, Gmail, etc.

Ability to multitask and resolve problems efficiently

Must be dependable and available to work during America time zones (EST)

Working Hours: 2 to 3 hours per day

Employment Type: Part-time

Response Time Expectation: All inquiries must be responded to within 24 hours

Start Date: Urgent required

Apply Job!

 

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