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Onsite Customer Service Representative (ORLANDO)

Remote, USA Full-time Posted 2025-05-22
    Scope of work:
  • Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
  • Professionally handle a high volume of incoming calls.
  • Ability to utilize and navigate multiple systems simultaneously.
  • Be dependable and meet all attendance requirements.
  • Resolve customer issues via one-call resolution guidelines and/or escalated processes.
  • Meet or exceed company and client performance metrics.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  • Responsible for handling de-escalation calls
  • Ability to accept and embrace changes within the current business environment.
  • USB Headset MUST BE any of the following:
  • Plantronics 3320 Blackwire – Approx.. $54.95 on Amazon, No other cords required.
    Plantronics 3220 Blackwire – Approx.. $54.95 on Amazon, No other cords required.
  • Plantronics 5220 Blackwire – Approx.. $80.78 on Amazon, No other cords required.
  • Plantronics EncorePro 520 – Approx. $75.00 on Amazon, Requires the purchase a DA80 USB Plug Adapter. Approx. $20.00 on Amazon
  • Holidays and Paid Vacation
  • Family and Individual Medical, Dental and Vision Benefits
  • Prescription Drug Coverage
  • Short/Long Term Disability
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • 401(k)
  • Life Insurance & ADD
  • Insurance License Renewal (for License Agents)
  • Flexible Spending Account
  • Local/National Employee Discounts
  • Growth Opportunities (80-85% of management has been promoted within Everise)

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