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Customer Care Specialist - Part-Time PM

Remote, USA Full-time Posted 2025-05-22
    Description:
  • The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints.
  • The person in this role holds a wide range of responsibilities, including but not limited to, managing client inquiries, scheduling appointments, and assisting with various script related tasks.
  • The Customer Care Specialist is expected to handle each interaction with care, professionalism, and a strong attention to detail.
  • This position is fully remote.
  • This part-time position requires, 3 weekdays with a schedule of 4:00PM-9:00PM EST and every other weekend 3:00PM-11:00PM EST.
  • Customer Service: Maintain High Standards: Consistently uphold a high standard of customer service, promoting a positive and professional customer experience.
  • Flexibility to take on additional responsibilities as needed to support the team and contribute to the overall success of the Customer Contact Center.
    Requirements:
  • Adhere to Anserve’s core values.
  • Proven work experience as an Appointment Setter, Call Center, or similar role
  • Excellent communication skills including active listening.
  • Service-oriented and able to discern the caller’s reasons.
  • Proficient with Amtelco platform, and/or able to learn efficiently.
  • Optimistic and creative in “getting the job done” when times are difficult.
  • Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability.
  • Disciplined in a remote environment, with a demonstrated dependability.
  • Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement.
  • Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus.
  • Bilingual a plus
    Benefits:
  • 401k with up to 4% Employer match
  • Health Premium covered generously
  • Dental, Vision, Accident, Critical Illness.
  • Generous PTO package
  • Tuition Reimbursement
  • Referral Bonus
  • Professional Training Environment
  • Work with an Award-Winning Team
  • Flexible Working Conditions
  • A Family-Owned Company
  • Advancement Opportunities
  • Manager Development Programs
  • Monthly Rewards/ Incentives
  • Biannual Industry Rewards

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