Remote Services Technician Work From Home | US - Multiple, United States

Work From Home US - Multiple, United States Responsibilities: • Actively listen to customer needs and offer appropriate education of products and services to prevent churn. • Respond real time to customer Inbound questions and problems. • Make outbound calls to touch base with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new installation. • Utilize resources to upsell and explain competitive edge. • Effective use of persuasive techniques to overcome objections. • Educate customers in the use of installed products, service offerings, billing, charges, and product features. • Resolve customer complaints and situations calmly and courteously. • Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet. • Troubleshoot and resolve issues when the customer is using a smartphone app. • Meets retention, sales and customer service performance metrics. • Explain and instruct the customer on the value and operation of the product and service. • Retain customers at high risk for churn. Skills: • Can demonstrate active learning skills, ownership and empathy in providing a customer with the service they need. • Ability to interpret a flow chart to deliver a work process. • Demonstrated ability to listen, diagnose troubleshoot and solve technical and service related issues. • Communicate technical directions over the phone to inexperienced computer users. • Ability to learn new technical concepts quickly. • Communicate and present complex information effectively on the telephone demonstrating a professional tone, voice inflection and intonation. • Strong organizational and multitasking skills. • Ability to follow written instructions and integrate changes in instruction effectively. • Strong written communication skills. Qualifications: • 1 year of related experience in a customer service and/or technical support environment. • Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding). • Working knowledge of computers, smart phones, tablets and other peripheral devices. • Successfully pass our technical test and complete our interview process. • Pass an extensive background check. Pay is 11.00 Per Hour Apply Job!