Product Support Analyst(Remote)
Position: Product Support Analyst
Location :Austin, Texas(Remote),
Duration: 03 months
- Key Responsibilities:
- Manage the upgrade and troubleshooting of the Power Platform CoE toolkit.
- Provide expertise in Co-Pilot Studio to enhance and streamline development processes.
- Develop, create and manage Power BI reports and dashboards to support business intelligence needs.
- Lead the development and maintenance of Power Platform Canvas apps to meet organizational requirements.
- Collaborate with cross-functional teams to ensure the effective implementation and utilization of Power Platform solutions.
- Conduct training sessions and provide support to team members on Power Platform tools and best practices.
- Job Qualifications:
- Power BI expertise: Demonstrated ability to create and manage Power BI Reports and dashboards, with a deep understanding of data visualization and analytics.
- Extensive experience with Power Platform CoE toolkit: Proven track record in managing upgrades and troubleshooting issues.
- Proficiency in Co-Pilot Studio: Strong Knowledge hands-on experience with Co-Pilot studio for development and automation.
- Power Platform Canvas app development: Skilled in developing and maintaining Canvas apps, with a focus on user experience and functionality.
- Strong understanding of Azure Services including Azure Analytics
- Strong problem-solving skills: Ability to diagnose and resolve technical issues efficiently.
- Process documentation skills: Experience in creating and maintaining detailed process documents to ensure clear and consistent workflows.
Candidate Skills and Qualifications:
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
8 Hands on experience administering Microsoft 365 and Microsoft Power Platform component
8 Experience with troubleshooting technical issues, analyzing logs and debugging software applications.
5 Strong understanding of data visualization principles, data modeling using Power-BI
3 Familiarity with Microsoft Azure Services, particularly Azure Active Directory
3 Experience with Dynamic 365 for Customer Services is highly desired.
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